FAQ

An overview of frequently asked questions and answers about Asoki’s delivery, products and customer service.

Erasable Notebooks & Planners

At the end of the video below, we show you to click pages in and out of the disc biding.

A few tips:

  • To prevent damaging the pages, when removing a page: gently zip from top to bottom
  • No need to pull hard
  • To insert a page into your Asoki Planner: go disc by disc, lightly push
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Our pens can be categorised as: (1) dry erase non-permanent fineliners, (2) wet erase non-permanent fineliners and (3) whiteboard markers.

Erasable pens from Pilot are not suitable: they are designed for traditional paper, not for whiteboard paper.

The pages

The pages are thicker and smoother than traditional paper because of a plastic layer that makes the page erasable. You can use whiteboard markers on them, but fineliners are more suitable because they are thinner, fast-drying and smudge-proof.

Which pens are smudge-proof?

You probably have wiped text from a whiteboard with your hand. The same thing can happen when you use whiteboard markers on your Asoki Planner. But not with the dry erase pens! They are smudge-proof thanks to fast drying ink. There is a balance between not accidentally erasing notes with your hand, but still being able to easily erase notes when you want to. For erasing, use the felt eraser on the back of the dry erase pen or the wipe with liquid of your choice. The dry erase pens exist in 4 colours.

How to erase with erasable pens
The Asoki Planner is a slightly wider than A5 erasable whiteboard notebook including wipe and spray bottle

Because 4 colours is not enough for us, we also have available wet erase pens and whiteboard markers in various colours. We love colour!

Wet erase pens are a different type of non-permanent correctable fineliners. They have no felt eraser on the back. As the name suggests, they can only be erased with liquid. The ink is also sensitive to damp hands – it may smudge. Be aware of this when writing and ensure you don’t accidentally wipe with your hand over the page, then you are fine.

When erasing whiteboard notebook wet erase pens it is normal that smudging occurs as soon as you spray liquid on the ink

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Here’s what other left-handed users have said:

“I’m left-handed. Have had no problems accidentally erasing anything. I do use the planner sideways because of the ring-binding, but this is very easy.”

“I rub out much less than I would with a pen. Practically nothing. Though, to be fair, sweaty hands do smudge the text a little bit – that’s why I say ‘much less’ and not ‘nothing’. The rings don’t bother me at all.”

“I’m left-handed and I don’t rub out anything. Just keep my book straight.”

“I’m on the left. Works great for me. No rubbing.”

“I’m left-handed but I didn’t experience any problems. The ink dries quickly!”

“I turn my pages a little bit. I’m left-handed and can write without rubbing out my own text thanks to this trick.”

“I am left handed and it works. If I write an entire page at once it smudges a little but you almost never do this in an agenda or notebook anyway.”

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Similar, but not the same! Writing on the Asoki erasable pages feels smooth, and more similar to writing on a whiteboard than to writing on paper. However, unlike on a whiteboard, you can’t erase the ink of the dry erase pens by going over it with your hand.

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Yes you can! Combine with other systems such as Atoma, Arc or Circa.

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Have to change an appointment, or edit a plan? No problem! You can erase pages as often as you like. The quicker you erase after writing, the easier.
Depending on the type of pen you used, there are different ways of erasing your pages:
1. Dry erase pens
2. Wet erase pens
3. General tips at the bottom

  1. Dry erase pens

Black, blue, green, and red pens:
Erase small sections using the eraser on the back of the pens, or larger amounts with the spray and wipe.

How to erase with erasable pens
The Asoki Planner is a slightly wider than A5 erasable whiteboard notebook including wipe and spray bottle

If the ink has been on the page for a long time then we recommend using the textured wipe and magic sponge from the Erase Kit.

First spray the page then put pressure on the magic sponge to dissolve the ink and finallhy wipe away the liquid with your black cloth


2. Wet erase pens

Orange, yellow and purple pens:
Can only be erased with a damp cloth. The ink dissolves in the liquid so there will be a coloured smudge for you to wipe away. Add more drops of liquid if needed. It is best to use these pens only for short-term notes which you erase at the end of the day. Be extra careful not to touch the ink with your hands, as unlike the dry erase pens, the wet erase pens are not smudge-proof.

3. General tips

Erase entire pages with the Asoki planner cloth and a few drops of water. Alternatively, you can use window or mirror cleaning spray, or a mixture of rubbing alcohol with water, as well as our Apple & Mint concentrated spray from the Erase Kit.

Erasing pages gets more difficult over time as the ink sets in. Try and make sure to erase pages regularly – if you want to keep your notes, scan them with your phone using apps such as Adobe Scan, Evernote or Dropbox.

After erasing, there may be spots of ink left on the pages, clean with a wet wipe. The blue and green pens may leave a light smudge on the Asoki pages.

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An Asoki Planner ring binding can hold up to 50 erasable pages and an additional set of 20 non-erasable pages. The non-erasable pages are much thinner.

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Effortlessly scan pages with your phone with the free Adobe Scan app.

It is very easy: the app automatically finds the edges of the pages for you. You can save the file as pdf to any app on your phone such as Google Drive, Slack, Dropbox or Trello.

If you have the DropBox app or Evernote app: these have good scan functions integrated already.

Step by step with photos

Adobe Scan automatically finds the edges of the pages. It can help to place the notebook on a dark background if you have a light cover.

How to scan your erasable notebook

Adjust the edges manually or click ‘Done’.

Scanning your reusable notebook with your phone

If you want to keep scanning pages, you can continue these steps. In the bottom right corner, you will see a number counting the number of pages you have scanned. This will create a pdf file with several pages.

When you are ready to save: adjust the file title and save the pdf.

Scan app erasable notebook
Scan app reusable notebook

After having saved it inside Adobe Scan, you can then share and save it in any app you have on your phone: Dropbox, Asana, Trello, Google Drive, Slack, email etc.

Click for Adobe Scan in Google Play Store.

Click for Adobe Scan in Apple App Store.

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Placing an order

We appreciate you!

NHS workers can access a 20% discount code via the online Blue Light Card discount service. It is a free online discount service for the NHS. You will be able to find Asoki’s discount code after registering online at: bluelightcard.co.uk.

Healthcare workers in other countries can request the discount code by sending an email from their work email address to: support@asoki.co.

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List of stockists:

Buchladen Lana KG
https://buchladen.buchkatalog.de/uber-uns
Am Gries 5
39011
Lana
BOZEN
Italien

Online our products are available at asoki.de and asoki.co. We package all our products plastic-free, in either paper bags or boxes. On our websites, you have the opportunity to customise your Asoki Planner with pages and accessories of your choice. Our online shops also enable us to interact with all of you – showing you how to make the most of your new products and help them last. And, of course, we’re always happy to hear about your experiences with Asoki products and tips for other users, via the websites or one of our social media channels!

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During busy times you may find the product you want is sold out. We try to replenish stock as soon as possible and an indicative restocking date will be displayed on the product page.

As we continue to develop and grow, we may find that some products no longer fit our offering. Such products may be taken out of the collection permanently. If you find you wanted a product that we no longer sell, get in touch. We may be able to help you find a suitable alternative.

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Unfortunately, it is not possible to cancel an order once payment has been processed. If you no longer want an item, you can return it once it has been delivered.

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Unfortunately this is not possible at this time. We’re happy for you to return any unwanted items* however.

*Please note we cannot accept the return of any used items (unless these are faulty). We also cannot accept any items after the 30-day return period ends.

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Please make sure to check your spam folder, sometimes you’ll find us there.
Still nothing? On busy days it might take a little longer to process payments. If you don’t receive an e-mail within two hours and the money has been deducted from your account, please get in touch with us.

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Asoki Planner Use Tips and Care

Good news! There’s no limit as to how often you can use and reuse a page.

We recommend you press down on the page lightly to prevents dents. Dented pages can become more difficult to erase over time.

To keep your pages in top condition, protect the edges of the page from liquids. The edge is not waterproof, liquid can go inside the page from the side. So, avoid contact with liquid and always use the spray bottle to spray the wipe or the middle of the page.

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Make sure your pen hasn’t dried out before you try to refill the ink – a pen with dry ink won’t refill. If your pen is dry, put it upside down in a bit of water before putting it in the refill station.

We recommend you regularly top up your ink instead of waiting until your pen is empty.

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  1. Put the lid on whenever you are not writing

Because Asoki pens are of the whiteboard-marker kind, they dry out easily if left too long without a cap. To prevent this from happening, make sure you close the cap as soon as you’re not using the pens. If your pens do dry out, shake them or wet them with a little water.

2. Shake

3. Put upside down in a glass of water for some hours

3. Break the tip to increase ink flow

Have a look at this video to see how:

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Asoki Planner pages have been coated to allow you to erase the pages easily with a drop of liquid. The Asoki Planner, however, is not waterproof. Be careful cleaning around the edges and make sure no water seeps through.

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Easy! Wash at 30°C in a washing machine.

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The bottle is refillable. Spray liquid onto pages, or onto the wipe, to help you erase. Fill it with one of these options:




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Period Care

A period cup can be used with an iud

Yes you can. Below are 6 tips from Lunette to make sure your contraceptive and period power duo work harmoniously together.

  1. It’s important you check the length of the string of your IUD. Also, that the device can move slightly. Be sure to check it regularly and ask your doctor if you’re unsure.
  2. When using a menstrual cup the string ideally sits above or inside of the cup. You can double check this after inserting your menstrual cup by running your finger around the edge and making sure you can’t feel the string.
  3. Your menstrual cup forms a slight suction on the walls of the vagina (which is how it sits nice, snug, and leak-free!). Lunette menstrual cups are designed to be super smooth with a good softness so it shouldn’t pinch your IUD string.
  4. If the string is too long you can also ask your doctor to shorten it a bit for you.
  5. Another thing to be a little more careful of is how you remove your menstrual cup if you do have an IUD. Since the menstrual cup creates that little bit of suction, you don’t want to forcefully remove it and accidentally tug on the IUD string (generally we advise no forceful movements around that area anyway!).
    As this study shows, there isn’t scientific proof that tampons or menstrual cups could increase early IUD expulsion rates.
    Whether you use an IUD or not, but especially if you do, it’s important to break the seal of the cup as you are removing it which removes the suction effect.
    Simply squeeze the base of the cup as you are pulling it out to break the seal.
    For more information on inserting and removing your menstrual cup read our article ‘How to use’.
  6. Generally it’s good to wait a couple of weeks after getting your IUD inserted to start using a menstrual cup. The risks of difficulties are the highest right at the start and it’s good to give yourself time.
    We always recommend having a chat with your doctor too so they can keep you advised and also possibly recommend shortening the IUD string length for you.

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No. It is physically impossible for your period cup to mover further up than your cervix. See the pictures and continue reading for tips how to remove the cup.

A period cup cannot get lost it is physically impossible

Image result for period cup cervix

Taking out your cup
Get comfortable, relax, sit down on the toilet or squat down and do a ‘poop-flex’ (tip from the video by Sarah Tran linked below, it works). Try it out and you will see the cup comes down to the point where you can grab the bottom easily with your fingers. A lot of people, over time, cut the stem shorter and finally cut it off entirely, because the stem may be uncomfortable. So, then you just grip the bottom of the cup itself which is ribbed for easy grip. For more tips see the videos below.

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Here are some tips to prevent leaking.
You can also watch the more elaborate YouTube videos linked below.

  • Insert the cup part of the way, then twist. Next, check with your fingers around the rim to ensure there are no folds. Then, push it up from the bottom of the cup.
  • Ensure the little holes in the cup are always unclogged. Wash them out and blow in them.
Image result for period cup cervix
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There are several techniques you can use, hereby referred to as ‘folds’. A lot of people find the punch down fold and the seven fold the easiest, especially at the start, because it makes the front the smallest. Please see below for the different techniques.

Image result for period cup folds

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Payment

Please check if any money has been deducted from your account. If it has, and you haven’t received any order confirmation e-mail from us (make sure to check your spam folder), please get in touch at support@asoki.co. If you are having issues with your payment, contact us and we are happy to help.

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You will receive your invoice by e-mail with your order confirmation. It should be attached to the email as a PDF file. Alternatively, if you have an Asoki account, you can find any invoices under your profile information.

If you have not received an email from us, check your spam folder and otherwise get in touch via support@asoki.co or a Facebook message.

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You can pay using:
– Paypal
– Bancontact
– Visa
– Sofort
– Mastercard
– iDeal

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Delivery

We’re sorry to hear there has been a problem! We are here to help.

Problem with products
If a product is missing or damaged or there is another issue, get in touch with us via support@asoki.co so we can make sure you receive all products you ordered in good condition.

Problem with delivery
Once your parcel is picked up by DHL, you can get in touch with the courier for questions about your parcel.

If you have not received the email with a tracking code, contact us at support@asoki.co.

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Note: delivery times are inconsistent because of coronavirus: transit time may be longer than listed below.

Delivery is free above an order value of €65,- in the EU and it’s free over €100 worldwide.

We cannot accept orders below a minimum order value of €25,-.

Delivery is a standard €4,50 (tracked) in the EU and €10 worldwide.
All orders are shipped from Ireland using plastic-free materials.

Exceptions

  • We do not ship on Irish public holidays, see a list below
  • Note that delivery may take longer when the postal services are busy, especially before Christmas

EU & UK

Delivery time: 2-3 working days (tracked)
Courier: DHL Economy (Roadfreight)
Delivery cost: €4.50
Free above: €65

UK & EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Global

Delivery cost: €10
Free above: €100
Courier: DHL Global Mail will hand it over to your local national postal service. Not tracked.

Australia: 6-12 days
Canada: 5-9 days
New Zealand: 6-12 days
US: 5-9 days
Norway, Switzerland, Turkey: 2-6 days

Closed on public holidays

We do not dispatch orders on Irish public holidays:

  • New Year’s Day, 1 Jan
  • St. Patrick’s Day
  • Easter Monday
  • Labour Day, 4 May
  • June Bank Holiday, Mon, 1 Jun 2020
  • August bank Holiday, Mon, 3 Aug 2020
  • October Bank Holiday, Mon, 26 Oct 2020
  • Christmas: 25 Dec 2020, 26 December 2020 – also note that delivery times may be longer around Christmas time because the postal services are very busy
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Returns

We warmly encourage you to read reviews and product information on the product page and in our FAQ before you make your purchase decision. Avoid impulse purchases. Watch the videos on product pages. Ask friends about their experience and have a look on YouTube. Hearing experiences and tips from others around you about using, for example, a safety razor or a period cup can be very helpful in getting started or deciding if it is something for you.

Need help getting started or having trouble?

Get in touch with us at support@asoki.co! We are happy to help you get started and to give you tips and links to helpful videos. If it turns out your product was faulty or incomplete, we will ensure that we fix that.

Returns are not free

The return shipping costs back to Ireland are the responsibility of the buyer. Although you can return your product within 30 days after your order has been placed, we recommend considering alternative options because of the emissions and waste created by returns. To discuss returns or alternatives, contact us at support@asoki.co.

We cannot accept returns of products that have been used or damaged by the customer. The return of any personalised items is also not possible.

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Gift

All Asoki orders are packaged with our tropical tissue paper, so that’s why we do not have separate gift wrapping.
If you would like to send a gift directly to the recipient, you can!
In the checkout, check the box ‘shipping address is different from billing address.’ Fill in their shipping address but enter your billing address as normal.
You will receive the invoice at the email address you entered in the checkout. Once the order is shipped, you will receive the tracking information at the same email address.

Asoki plastic free packaging

All products are packaged plastic-free, here is a collection of some of our packaging materials:

Asoki plastic free packaging 1

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Skincare

Washable bamboo face rounds

White will stain

If staining is an issue for you then we recommend choosing our darker colour pads.
With the hemp face rounds you can expect staining.
They are not stain proof and they are white, so stains will show clearly.

Layers

  • The hemp face wipes have 3 layers
  • The bamboo washable make-up remover wipe have 2 layers.
  • The hemp wipe layers are firmly attached
  • The bamboo other wipe layers are only attached via the stitch around the edges so the layers may slide over one another a bit while you are using them

Wash bag, bamboo terry

This set of 20 wipes contains not only bamboo velour, but also 13 wipes which have one side made of bamboo terry. This set also includes a mesh wash bag with zipper.

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Brand Ambassadors

Thank you for your interest in joining Asoki’s Conscious Ambassador program! At Asoki, we believe in using our voice and influence for good and we love to collaborate to further spread the love. As brand ambassador you get 20% commission.

Sign up here to get access to your Brand Ambassador dashboard with your own referral url: asoki.co/brand-ambassadors/

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Stockist

Contact us to receive a discount code for stockists. On this page, we give tips and information to communicate to customers.

Stocking the Asoki Planner

The Asoki Planner is erasable and reusable. We recommend adding a sign which mentions this. Contact us for a print design at support@asoki.co.

What is included & how to erase

On the inside of the planner is a plastic insert sleeve, with a black wipe inside. The package also includes a black pen, sticky pen loop and empty spray bottle.

  • The sticky pen loop can be stuck by the customer and the pen placed inside
  • The empty spray bottle can be filled with water. Or: soap, window cleaner or our Apple & Mint spray.
  • Small areas can be erased with the felt eraser on the back of the pen
  • Pages can be erased using the spray bottle and wipe

 

With your Asoki Planner you get a wipe, empty refillable spray bottle, black pen and pen loop included

Packaging

The Asoki Planner is packaged inside a paper bag, because we avoid single-use plastic.

Organic cotton reusable period pads in plastic free packaging

 

The floral Asoki Planner illustrated by Sanny van Loon is packaged inside a paper box. The Metal Editions are too.

Reusable notebook illustrated by Sanny van Loon

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Did you not find the answer to your question in the FAQ? Contact us.

Email: support@asoki.co
Instagram message: instagram.com/asokiofficial
Facebook message: facebook.com/asokiofficial