FAQ

At the end of the video below, we show you to click pages in and out of the disc biding.

A few tips:

• To prevent damaging the pages, when removing a page: gently zip from top to bottom
• No need to pull hard
• To insert a page into your Asoki Planner: go disc by disc, lightly push

You can use three types of correctable pens with the Asoki Planner:

• Dry erase correctable pens
• Wet erase correctable pens
• Whiteboard markers

Pens such as Pilot Frixion are not suitable as they are designed for traditional paper and not for whiteboard paper. The whiteboard paper is smoother than traditional paper.

Which pens are smudge-proof?

You probably have wiped text from a whiteboard with your hand. The same thing can happen when you use whiteboard markers on your Asoki Planner. But not with the dry erase pens.! They are smudge-proof thanks to fast drying ink. There is a balance between not accidentally erasing notes with your hand, but still being able to easily erase notes when you want to. For erasing, use the felt eraser on the back of the dry erase pen or the wipe with liquid of your choice. The dry erase pens are available in 4 colours.

Wet erase pens

These are not very smudge-resistant. This means that you may smudge your writing with your hand when writing (especially for left-handed people). But the ink can be removed very easily, as a little liquid is enough to clean the pages. However, you cannot remove the ink with a dry cloth. The pens do not have a felt eraser at the end.

Whiteboard markers

Whiteboard-markers are suitable for short notes and sketches. There is a risk of accidentally smudging your writing with your hand if the ink has not yet dried.

Here’s what other left-handed users have said:

“I’m left-handed. Have had no problems accidentally erasing anything. I do use the planner sideways because of the ring-binding, but this is very easy.”

“I rub out much less than I would with a pen. Practically nothing. Though, to be fair, sweaty hands do smudge the text a little bit – that’s why I say ‘much less’ and not ‘nothing’. The rings don’t bother me at all.”

“I’m left-handed and I don’t rub out anything. Just keep my book straight.”

“I’m on the left. Works great for me. No rubbing.”

“I’m left-handed but I didn’t experience any problems. The ink dries quickly!”

“I turn my pages a little bit. I’m left-handed and can write without rubbing out my own text thanks to this trick.”

“I am left handed and it works. If I write an entire page at once it smudges a little but you almost never do this in an agenda or notebook anyway.”

Similar, but not the same! Writing on the Asoki erasable pages feels smooth, and more similar to writing on a whiteboard than to writing on paper. However, unlike on a whiteboard, you can’t erase the ink of the dry erase pens by going over it with your hand.

Yes you can! Combine with other systems such as Atoma, Arc or Circa.

Have to change an appointment, or edit a plan? No problem! You can erase pages as often as you like. The quicker you erase after writing, the easier.
Depending on the type of pen you used, there are different ways of erasing your pages:
1. Dry erase pens
2. Wet erase pens
3. General tips at the bottom

1. Dry erase pens

Black, blue, green, and red pens:
Erase small sections using the eraser on the back of the pens, or larger amounts with the spray and wipe.

If the ink has been on the page for a long time then we recommend using the textured wipe and magic sponge from the Erase Kit.

2. Wet erase pens

Orange, yellow and purple pens:
Can only be erased with a damp cloth. The ink dissolves in the liquid so there will be a coloured smudge for you to wipe away. Add more drops of liquid if needed. It is best to use these pens only for short-term notes which you erase at the end of the day. Be extra careful not to touch the ink with your hands, as unlike the dry erase pens, the wet erase pens are not smudge-proof.

3. General tips

Erase entire pages with the Asoki planner cloth and a few drops of water. Alternatively, you can use window or mirror cleaning spray, or a mixture of rubbing alcohol with water, as well as our Apple & Mint concentrated spray from the Erase Kit.

Erasing pages gets more difficult over time as the ink sets in. Try and make sure to erase pages regularly – if you want to keep your notes, scan them with your phone using apps such as Adobe Scan, Evernote or Dropbox.

After erasing, there may be spots of ink left on the pages, clean with a wet wipe. The blue and green pens may leave a light smudge on the Asoki pages.

An Asoki Planner ring binding can hold up to 50 erasable pages and an additional set of 20 non-erasable pages. The non-erasable pages are much thinner.

Asoki Planner pages have been coated to allow you to erase the pages easily with a drop of liquid. The Asoki Planner, however, is not waterproof. Specifically, the edges of the pages are not waterproof. When erasing, spray liquid onto the middle of the page, or onto the wipe. Then wipe the edges with the cloth. Avoid spraying or spilling liquid directly onto the edges of pages.

The covers and discs are water resistant, they contain no paper or cardboard.

Effortlessly scan pages with your phone with the free Adobe Scan app.

It is very easy: the app automatically finds the edges of the pages for you. You can save the file as pdf to any app on your phone such as Google Drive, Slack, Dropbox or Trello.

If you have the DropBox app or Evernote app: these have good scan functions integrated already.

Step by step with photos

Adobe Scan automatically finds the edges of the pages. It can help to place the notebook on a dark background if you have a light cover.

Adjust the edges manually or click ‘Done’.

If you want to keep scanning pages, you can continue these steps. In the bottom right corner, you will see a number counting the number of pages you have scanned. This will create a pdf file with several pages.

When you are ready to save: adjust the file title and save the pdf.

After having saved it inside Adobe Scan, you can then share and save it in any app you have on your phone: Dropbox, Asana, Trello, Google Drive, Slack, email etc.

Click for Adobe Scan in Google Play Store.

Click for Adobe Scan in Apple App Store.

We appreciate you!

NHS workers can access a 20% discount code via the online Blue Light Card discount service. It is a free online discount service for the NHS. You will be able to find Asoki’s discount code after registering online at: bluelightcard.co.uk.

Healthcare workers in other countries can request the discount code by sending an email from their work email address to: [email protected].

List of stockists:

Buchladen Lana KG
https://buchladen.buchkatalog.de/uber-uns
Am Gries 5
39011
Lana
BOZEN
Italien

Online our products are available at asoki.de and asoki.co. We package all our products plastic-free, in either paper bags or boxes. On our websites, you have the opportunity to customise your Asoki Planner with pages and accessories of your choice. Our online shops also enable us to interact with all of you – showing you how to make the most of your new products and help them last. And, of course, we’re always happy to hear about your experiences with Asoki products and tips for other users, via the websites or one of our social media channels!

During busy times you may find the product you want is sold out. We try to replenish stock as soon as possible and an indicative restocking date will be displayed on the product page.

As we continue to develop and grow, we may find that some products no longer fit our offering. Such products may be taken out of the collection permanently. If you find you wanted a product that we no longer sell, get in touch. We may be able to help you find a suitable alternative.

Unfortunately, it is not possible to cancel an order once payment has been processed. If you no longer want an item, you can return it once it has been delivered.

Unfortunately this is not possible at this time. We’re happy for you to return any unwanted items* however.

*Please note we cannot accept the return of any used items (unless these are faulty). We also cannot accept any items after the 30-day return period ends.

Please make sure to check your spam folder, sometimes you’ll find us there.
Still nothing? On busy days it might take a little longer to process payments. If you don’t receive an e-mail within two hours and the money has been deducted from your account, please get in touch with us.

Good news! There’s no limit as to how often you can use and reuse a page.

We recommend you press down on the page lightly to prevents dents. Dented pages can become more difficult to erase over time.

To keep your pages in top condition, protect the edges of the page from liquids. The edge is not waterproof, liquid can go inside the page from the side. So, avoid contact with liquid and always use the spray bottle to spray the wipe or the middle of the page.

Make sure your pen hasn’t dried out before you try to refill the ink – a pen with dry ink won’t refill. If your pen is dry, put it upside down in a bit of water before putting it in the refill station.

We recommend you regularly top up your ink instead of waiting until your pen is empty. It is impossible to overfill the pen as it only draws its own maximum ink content out of the refill station.

1. Put the lid on whenever you are not writing

Because Asoki pens are of the whiteboard-marker kind, they dry out easily if left too long without a cap. To prevent this from happening, make sure you close the cap as soon as you’re not using the pens. If your pens do dry out, shake them or wet them with a little water.

2. Shake

3. Put upside down in a glass of water for some hours

3. Break the tip to increase ink flow

Have a look at this video to see how:

Asoki Planner pages have been coated to allow you to erase the pages easily with a drop of liquid. The Asoki Planner, however, is not waterproof. Specifically, the edges of the pages are not waterproof. When erasing, spray liquid onto the middle of the page, or onto the wipe. Then wipe the edges with the cloth. Avoid spraying or spilling liquid directly onto the edges of pages.

The covers and discs are water resistant, they contain no paper or cardboard.

Easy! Wash at 30°C in a washing machine.

The bottle is refillable. Spray liquid onto pages, or onto the wipe, to help you erase. Fill it with one of these options:

• Water
• Window cleaning spray
• Mirror cleaning spray
• Water with a bit of rubbing alcohol
• Apple & Mint Erase Spray: this is included in the Erase Kit

Please check if any money has been deducted from your account. If it has, and you haven’t received any order confirmation e-mail from us (make sure to check your spam folder), please get in touch at [email protected]. If you are having issues with your payment, contact us and we are happy to help.

You will receive your invoice by e-mail with your order confirmation. It should be attached to the email as a PDF file. Alternatively, if you have an Asoki account, you can find any invoices under your profile information.

If you have not received an email from us, check your spam folder and otherwise get in touch via [email protected] or a Facebook message.

You can pay using:
– Paypal
– Bancontact
– Visa
– Sofort
– Mastercard
– iDeal

Once your order is dispatched, you receive a tracking code via email. Parcels are shipped on Mondays, Wednesdays and Fridays.

Track your parcel via your national postal service, such as USPS.com.

If you have received the tracking number and there is no information yet via your national postal service, then enter the tracking code on the Lithuania Post website until the parcel has reached the country of destination.

We’re sorry to hear there has been a problem! We are here to help.

Problem with products
If a product is missing or damaged or there is another issue, get in touch with us via [email protected] so we can make sure you receive all products you ordered in good condition.

Problem with delivery
Once your parcel is picked up by DHL, you can get in touch with the courier for questions about your parcel.

If you have not received the email with a tracking code, contact us at [email protected].

Track your parcel via your national postal service, such as USPS.com.

United States delivery

• USA delivery cost $8 USD, free over $55 USD.
• Delivery time: 5 – 17 days
• Enter your tracking link on USPS.com

EU delivery

• EU tracked shipping cost: €4 and free over €50.
• Delivery time: 2 – 8 days
• Enter your tracking code – without spaces – on the website of your national postal service. If you have received the tracking number and there is no information yet via your national postal service, then enter the tracking code on the Lithuania Post website until the parcel has reached the country of destination.

Canada, Australia, New Zealand

• Canada: 5-17 days
• Australia, New Zealand: 8-17 days

Closed on public holidays

We do not ship orders on the following days:

• New Year’s Day, Feb 16, March 11, April 4, May 1, Jun 6, Jun 24, Jul 6, Aug 15, Nov 1, Nov 2, Dec 14, 25, 26
• Delivery times are generally longer around Christmas time

We warmly encourage you to read reviews and product information on the product page and in our FAQ before you make your purchase decision. Avoid impulse purchases. Watch the videos on product pages. Ask friends about their experience and have a look on YouTube. Hearing experiences and tips from others around you about using, for example, a safety razor or a period cup can be very helpful in getting started or deciding if it is something for you.

Need help getting started or having trouble?

Get in touch with us at [email protected]! We are happy to help you get started and to give you tips and links to helpful videos. If it turns out your product was faulty or incomplete, we will ensure that we fix that.

Returns are not free

The return shipping costs back to Lithuania are the responsibility of the buyer. Although you can return your product within 30 days after your order has been placed, we recommend considering alternative options because of the emissions and waste created by returns. To discuss returns or alternatives, contact us at [email protected].

We cannot accept returns of products that have been used or damaged by the customer. The return of any personalised items is also not possible.

All Asoki orders are packaged with our tropical tissue paper, so that’s why we do not have separate gift wrapping.
If you would like to send a gift directly to the recipient, you can!
In the checkout, check the box ‘shipping address is different from billing address.’ Fill in their shipping address but enter your billing address as normal.
You will receive the invoice at the email address you entered in the checkout. Once the order is shipped, you will receive the tracking information at the same email address.

All products are packaged plastic-free, here is a collection of some of our packaging materials:

Thank you for your interest in joining Asoki’s Brand Ambassador program! At Asoki, we believe in using our voice and influence for good and we love to collaborate to further spread the love. As brand ambassador you get commission.

Sign up

If you have a media kit, please email it to [email protected] as part of your application.
Sign up via this link to get access to your Brand Ambassador dashboard with your own referral url: asoki.co/brand-ambassadors/

After you sign up, we will review your request and have a look at your platform(s). We will get back to you within 10 working days. If your request is approved we will confirm the commission percentage.